Last updated: 19 July 2026
1. General provisions
This Privacy Policy explains how Silk Sky Cargo collects, uses, stores and protects information received through this website, contact forms, telephone calls, email and WhatsApp communications.
2. Information we collect
We may collect your name, surname, telephone number, email address, shipment route, cargo description, message content, preferred language, IP address, browser and device information, referring page, landing page and advertising parameters such as UTM tags and gclid.
3. Why we use personal data
We process data to respond to enquiries, calculate shipping costs and timeframes, prepare offers, organise cargo transportation, provide shipment updates, improve the website, measure advertising effectiveness, prevent abuse and comply with legal obligations.
4. Legal basis and consent
By submitting a form or contacting us, you voluntarily provide the information necessary to process your request. Where required, data may also be processed to perform a contract, comply with law or pursue legitimate business interests without overriding your rights.
5. Data sharing
We do not sell personal data. Information may be shared only with employees, authorised representatives, airlines, warehouses, customs brokers, delivery partners, IT and hosting providers, payment or communication providers, and public authorities where required by law or necessary to perform the requested service.
6. Cookies and analytics
The website may use technical cookies and session identifiers to maintain language settings, remember source information and analyse visits. Advertising parameters may be stored to understand which campaign generated an enquiry.
7. Storage and security
Data is retained only for as long as reasonably necessary for the purposes described above, contractual and accounting requirements, dispute resolution and legal compliance. We use reasonable organisational and technical safeguards, but no internet transmission method can be guaranteed as completely secure.
8. Your rights
You may request access, correction or deletion of your personal data, object to certain processing or withdraw consent where processing is based on consent. Some records may be retained where required by law or necessary to establish or defend legal claims.
9. External links
The website may contain links to WhatsApp or third-party services. Their privacy practices are governed by their own policies, and Silk Sky Cargo is not responsible for third-party websites.
10. Changes
We may update this Policy when the website, services or legal requirements change. The current version is always published on this page.
11. Contact
Questions regarding privacy or personal data can be sent through the contact page or to the email address published in the website footer.